Refund & Return Policy

At ProstaVive™ (accessible via eng-prostavive.org), we stand with total confidence behind our natural prostate wellness formula. We know that every man's physical constitution, metabolic rhythm, baseline vitality, and health background are uniquely distinct. That is why we provide an industry-leading 180-Day 100% Money-Back Guarantee on every order placed directly through our official website.

1. Scope & Eligibility for Refund Coverage

This Refund and Return Policy applies exclusively to verified orders placed through eng-prostavive.org or our designated checkout funnel links (such as /order/). To qualify for refund processing under our 180-day money-back guarantee, the following fundamental requirements must be satisfied:

• Direct Purchase Verification: The order must have been completed through our authorized digital payment gateway. Transactions originated through unauthorized third-party resellers, unauthorized auction houses, counterfeit listings on public marketplaces (e.g., eBay, non-official Amazon sellers), or informal peer sales are not covered under our manufacturer guarantee.
• Timely Submission: Your formal return inquiry must be received by our customer care department within one hundred and eighty (180) calendar days from the original date your transaction was billed.
• Genuine Product Containers: All original containers associated with your ordered package must be physically returned to our distribution facility, as detailed under Section 3 of this document.

2. Return Merchandise Authorization (RMA) Requirement

To ensure proper tracking, immediate warehouse check-in, and accurate crediting of your financial account, all returns must be accompanied by an official Return Merchandise Authorization (RMA) number issued by our support team.

Please do not send packages back to our administrative mailing addresses, corporate offices, or without an active RMA number. Packages returned without prior authorization cannot be identified by automated scanning systems, may be rejected at the intake dock, and could substantially delay or forfeit your refund processing.

To obtain your valid RMA code and verified fulfillment warehouse return address, simply email our customer support desk at [email protected] with the subject line "Refund Request - RMA Needed". Include your full name, email address used at checkout, and your original order confirmation receipt number. Our team responds with detailed return instructions within 24 to 48 business hours.

3. Return Package Contents & Bottle Conditions

We believe our 180-day guarantee should be completely risk-free. Therefore, we do not require you to return unused product to receive a full refund. We accept:

• Unopened Containers: Bottles with factory safety seals completely intact;
• Partially Consumed Containers: Bottles that have been opened and partially used throughout your trial period;
• Completely Empty Containers: Bottles where the dietary supplement powder or capsules have been 100% finished.

Important Package Requirement: While containers can be completely empty, every physical bottle corresponding to the package bundle you purchased (e.g., all 6 bottles from a 6-bottle bundle, all 3 bottles from a 3-bottle bundle, or the single bottle from a 1-bottle order) must be enclosed inside your return box. Returning fewer bottles than initially delivered will result in a pro-rated refund reflecting only the returned units.

4. Return Shipping Logistics & Carrier Guidelines

When preparing your return shipment for dispatch to our designated returns center, please adhere strictly to these procedural standards:

1. Secure Packaging: Place all containers inside a sturdy corrugated cardboard box or padded mailer. Ensure bottles are safely cushioned with paper, bubble wrap, or packing material to prevent breakage during transit.
2. Enclose Documentation: Place a printout of your original order receipt, packing slip, or a handwritten note inside the parcel displaying your:
   • Full Customer Name
   • Original Order Transaction ID
   • Verified Return Merchandise Authorization (RMA) Number
   • Primary Contact Email and Telephone Number
3. Tracked Shipping Method: We strongly advise using a reputable national or international carrier (such as the United States Postal Service, FedEx, UPS, Canada Post, or Royal Mail) that provides a verified end-to-end tracking number.
4. Preserve Proof of Mailing: Retain your postal receipt and tracking identifier until your refund has been successfully posted to your financial account. ProstaVive™ is not legally or financially liable for packages lost, stolen, destroyed, or misdirected in transit by third-party delivery carriers before physical arrival at our facility.

5. Shipping Costs & Non-Refundable Components

In accordance with standard direct-to-consumer health supplement industry standards:

• Customer Postal Responsibility: Customers are solely responsible for paying all return postage, carrier surcharges, customs duties, and courier handling fees necessary to deliver return parcels to our fulfillment warehouse. We do not provide pre-paid return shipping labels.
• Original Shipping & Handling Fees: Initial shipping charges incurred during the primary order delivery (including expedited shipping fees or international delivery surcharges) are paid directly to logistical carriers for services rendered and are non-refundable.
• Refund Amount: Your refund will encompass 100% of the purchase price paid for the physical ProstaVive™ supplement merchandise.

6. Warehouse Inspection & Refund Issuance Timeline

Our intake and verification operations follow a structured, predictable schedule designed to process your reimbursement as swiftly as possible:

• Intake & Scanning (1 to 3 Business Days): Once your carrier delivers your parcel to our fulfillment center, warehouse staff inspect the package, scan your RMA identifier, and verify container count against your order records.
• Payment Gateway Authorization (24 to 48 Hours): Once confirmed, our billing department immediately triggers a full refund credit command through our merchant processing gateway (e.g., credit card processor or digital payment custodian).
• Bank Account Statement Posting (5 to 10 Business Days): The speed at which credited funds reflect on your personal financial statement depends on your banking institution, card issuer, or credit union. Most major credit cards (Visa, MasterCard, American Express, Discover) display credits within 3 to 7 business days, while certain debit card networks may require up to 10 business days.

7. Complimentary Digital Bonus Guides Retention

If you purchased a 3-bottle or 6-bottle bundle of ProstaVive™ that included promotional digital health guides (such as "Prostate Health Smoothies" and "Healthy Sex Drive Plan"), you are entitled to keep all digital materials permanently as our free gift to you.

You will never be charged for complimentary bonus literature, nor will deductions be made from your product refund to account for the retail value of these digital gifts. Our 100% money-back guarantee is completely unconditional.

8. Damaged, Defective, or Incorrect Items Upon Arrival

We maintain rigorous quality-control protocols in our FDA-inspected, GMP-certified USA production facilities. However, if your order arrives with broken bottles, damaged seals, punctured packaging, or incorrect items due to carrier mishandling:

• Contact our support team at [email protected] within seven (7) business days of package delivery.
• Provide clear photographic evidence showing the shipping carton, shipping label, and the damaged or incorrect containers.
• Upon validation, our logistics desk will immediately dispatch a complimentary replacement package via priority tracked courier at zero additional cost to you. Alternatively, if you do not desire a replacement, we will arrange a full refund without requiring you to pay return shipping on damaged items.

9. Refused Packages & Return-to-Sender (RTS) Disclaimers

Refusing delivery or marking a package as "Return to Sender" without notifying our support desk and securing an official RMA number is strongly discouraged. Carriers frequently route refused parcels through slow, bulk-freight return streams that lack individual barcode tracking.

If a package is marked RTS or refused by the recipient:

• The return cannot be guaranteed until it physically reaches our fulfillment intake dock and is matched to your customer profile.
• Carrier-assessed return-to-sender penalty fees may be deducted from the total refund sum.
• To safeguard your refund, always accept initial delivery and follow the standard RMA return procedure delineated in this document.

10. International Orders, Customs & Currency Variations

For customers ordering ProstaVive™ outside the United States (including Canada, the United Kingdom, Australia, New Zealand, and other international jurisdictions):

• Currency Exchange Fluctuations: All transactions on eng-prostavive.org are billed in United States Dollars (USD). When a refund is credited to your non-USD account, the final reimbursement amount in your local currency may differ slightly from the original purchase total due to international exchange rate adjustments applied by your local bank. We are not responsible for exchange rate discrepancies or foreign transaction fees charged by your financial institution.
• Customs, Tariffs & Taxes: Regional customs duties, import tariffs, and national goods and services taxes (VAT/GST) levied by your government's customs border agency are paid directly to state authorities and cannot be refunded by ProstaVive™.

11. Fair Use Policy & Anti-Fraud Safeguards

Our 180-day guarantee is created in good faith to allow sincere customers to test ProstaVive™ risk-free. To protect our small business, prevent organized resale syndicates, and combat commercial fraud, we reserve the right to monitor return frequencies and decline refund requests in the following extreme scenarios:

• Repeated orders and refund claims placed by the same individual, household, or corporate entity across multiple sequential billing cycles;
• Evidence of counterfeit container tampering, reselling, or deceptive return submissions;
• Fraudulent chargebacks initiated simultaneously with an active RMA return. (Note: Filing a fraudulent chargeback with your credit card company instead of utilizing our guaranteed refund process will delay your reimbursement, as banks freeze dispute funds for 60 to 90 days during merchant chargeback investigations.)

12. Official Return Desk Contact Information

Our dedicated customer care representatives are ready to assist you with friendly, straightforward guidance throughout every stage of your return. Please use the official channels below to initiate your RMA request: